Box stuck on the BuzzTV logo - how to factory reset

Box stuck on the BuzzTV logo - how to factory reset

If your BuzzTV box is stuck on the BuzzTV logo and won't load past it, a factory reset usually fixes it.

1. Hard (pinhole) reset

Use a pin to press and hold the reset button in the small pinhole. Keep holding — if the recovery menu doesn't appear, it hasn't registered yet, so hold longer until it shows.

  • Factory/Soft reset (BuzzTV 6 / PowerStation 6 / Classic AI): video
  • Hard reset (E5, Classic & more): video
  • L1 Linux Player hard reset: video

2. Black screen after an update

Unplug the box, wait 20 seconds, plug back in. Repeat 5–6 times — it often recovers.

3. Still stuck?

Use the original power supply and try a different HDMI port/cable. If it still loops, contact support with a photo of the white label on the bottom of the box (model + MAC) so we can check warranty and next steps.

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